Welcome to dipp Knowledge Base

Find articles and videos to help get started with dipp and answer all your dipp questions.

    Popular articles

    Industry series: how creative automation boosts your e-commerce operation

    Support_Industry-Cover_Beauty

    Beauty and skincare brands need high-quality visuals at scale, and creative automation is the key. Features like product bundle automation and the visual batch editor simplify pack shots and bulk product thumbnails, saving time and boosting efficiency. 

    Support_Industry-Cover_Apparel

    Apparel brands thrive on visually engaging content, and creative automation can transform how it's produced. Features like batch resize & add logo to product images and multi-regional display campaign creation streamline workflows, enabling faster adaptation for diverse markets. 

    Video series: From product photos to marketplace thumbnails

    This video demonstrates how to remove backgrounds and crop images to visible pixels in Photoshop for e-commerce or marketing design purpose.

    This video guides you through organizing product photography at the correct scale to ensure consistency and alignment across all assets for a streamlined workflow.

    This video shows how to quickly generate multiple pack shots using automation, saving time and ensuring consistent, high-quality visuals for your e-commerce sales.

    This video demonstrates a seamless process to automate the creation of your product listing thumbnails for most optimal go-to-market efficiency.

    Video series: From one to many, banner resize the easy way

    This video walks you through organizing layers, grouping elements, and ensuring your files are optimized for efficient workflows and consistent results.

    This video demonstrates techniques for reformatting and optimizing designs to maintain consistency and impact across various formats and platforms.

    Learn how to create a cohesive set of campaign banners in multiple languages with simple image replacements.

    Discover how to streamline the creation of multi-regional campaigns using a simple spreadsheet.

    Recent activities

    New feature releases: A new visual editor for more efficient creative automation

    Explore our latest updates designed to streamline your creative workflow. With a unified interface for layout and campaign creation, you can seamlessly switch between composition and content modes. 

    Read more

    New platform at a glance, with a video walk-through

    Experience streamlined design with a unified interface, featuring combined canvas views, improved resizing, enhanced guides, and seamless layout and styling integration.

    Read more

    Platform release notes

    January 23, 2025 - Bug fixes & improvements

    Enhanced performance: Campaign opening speed improved by 10x for a faster user experience.

    PSD file enhancements:

    • Resolved an issue where guides were missing from uploaded PSD files.
    • Fixed a mapping error ensuring layers with identical names in PSD files no longer share the same mapping type.

    User interface improvement: Added a scroll bar to the visual batch editing interface.

    Editor improvement: Enhanced image zoom functionality, now allowing zoom up to 2000%.

    File upload fix: Resolved a bug affecting batch image file uploads

    March 26, 2024 - Bug fixes

    Resolved text being clipped when it exceeds the text component frame during campaign creation.

    Discontinue the support of using image file names in the campaign creation content feed. What you can do? Fill in a full image URL instead of filling in files names.

    Fixed text effects not rendering in final downloads, including text gradient, strikethrough, text drop shadow, and text shape

    March 11, 2024 - Improvements

    Added a notification pop-up to inform users in the event of connectivity loss which impacts your campaign's auto-saving ability

    Contact support

    Having trouble with your brand space? Try these troubleshooting steps.

    • Basic accounts are supported by the Help Articles above and our Support Form on the right
    • Enterprise accounts are supported by the  Help Articles above, our Support Form and WhatsApp / Teams / LINE access to your designated account manager.